Monitoring and alerting
Real-time monitoring of servers, networks, and endpoints can help you promptly identify possible problems and start problem-solving initiatives. Instead than waiting to fix something when it breaks (also known as the break/fix model), IT technicians can address the issue before users are interrupted by employing RMM agents.
Proactively addressing performance issues, security threats, and system failures with remote monitoring and management tools and PSA software gives technicians time to prepare for a disaster and work to prevent it, thereby minimizing or eliminating downtime for the organization.
Remote access and control
Time and resources are saved by remote access and control. Additionally, because a technician can access the machine without the user being aware, remote access may enable the user to continue working regularly without interruption or lag, depending on the severity of the issue. If the user wants to cease using the device, they are free to do other things while the technician resolves the issue. The resolution of the problem is swift and straightforward.
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One of the main factors influencing the adoption of RMM tools and PSA software is cybersecurity. Because endpoints are the main targets of cyberattacks, organizations require technologies that offer real-time visibility and management.
Early Threat Detection RMM software can identify anomalous activity before it becomes a full breach.
Patching Automatically Unpatched vulnerabilities are one of the main causes of cyberattacks. This is resolved by RMM.
Decreased Attack Surface
RMM reduces the number of exposed vulnerabilities by making sure every device is monitored and updated.
Enforced Security Regulations
Hardening criteria can be enforced by RMM across all endpoints.
Quickly Incident Response IT teams can immediately analyse and isolate compromised devices.
Businesses frequently struggle to maintain consistent security across all domains without RMM technologies.
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Knowing how RMM software and professional services automation tools works helps businesses understand why it is so powerful. Most solutions manage and secure devices using a structured process.
Installation of Delivery Agents
Every endpoint—Windows, macOS, Linux, or server—has an agent installed. The agency communicates with the central RMM platform and gathers data.
Constant Observation
The agency keeps an eye on metrics like CPU usage.
• Memory load
• Disk space
• Network connectivity
• Status of patches
• Security alarms
The RMM software detects an alarm as soon as something deviates from usual parameters.
Automated Alarms and Issue Detection
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There are various types of RMM tools with PSA software, each designed to meet certain IT management requirements. Businesses may choose the best option for their remote monitoring and support needs by being aware of these variations.
These cloud-based RMM systems offer remote access, automation, and security monitoring without requiring on-premises infrastructure.
• On-Premises RMM: Local servers that provide complete control over data and security are frequently preferred by businesses with stringent compliance requirements.
Designed for managed service providers, MSP-focused RMM enables them to manage multiple clients' IT environments from a centralized interface.
Designed for larger enterprises, Enterprise RMM offers advanced automation, patch management, and integration with pre-existing IT systems.
Depending on the size of the business, security requirements, and IT management objectives, each form of RMM software offers distinct advantages.
Also Read: What is a virtual server?
AnyDesk
AnyDesk is a remote desktop application that enables quick, secure connections across a range of devices. The software is widely used by businesses for legitimate purposes such as support, file transfer and real-time collaboration. However, threat actors frequently exploit it to gain unauthorized access to personal or financial data by tricking victims into installing the software.
In December 2024, two separate campaigns documented by security vendors illustrated how threat actors continue to leverage AnyDesk for illicit activities. In the first campaign, an attacker posed as a known client during a Microsoft Teams call, convincing the victim to install AnyDesk, which facilitated the deployment of DarkGate malware. In the second campaign, threat actors capitalized on the previously patched CVE-2023-48788 vulnerability in a FortiClient endpoint management system (EMS) for initial access. After using a ScreenConnect executable file to gain remote access, they installed AnyDesk as a means of securing persistence on the compromised system. Furthermore, the Computer Emergency Response Team of Ukraine (CERT-UA) issued an alert Jan. 17, 2025, about ongoing fraudulent attempts by unidentified threat actors to impersonate the agency through AnyDesk connection requests.
The underground market is rife with offers from initial access brokers (IABs) of unauthorized network access via AnyDesk and other RMM tools plus PSA software. For instance, in December 2024, an actor known as Pirat-Networks offered AnyDesk account credentials with local domain administrator privileges to a U.S. vehicle tire vendor. Additionally, AnyDesk featured in ransomware activity by the Mad Liberator, Medusa, Rhysida and Cactus ransomware gangs.
Artifacts observed
Running the installer creates several configuration files in the “%AppData%” directory and a dynamic-link library (DLL) file in the “%temp%” folder.
C:\Users\%userprofile%\AppData\Roaming\AnyDesk\user.conf
C:\Users\%userprofile%\AppData\Roaming\AnyDesk\system.conf
C:\Users\%userprofile%\AppData\Roaming\AnyDesk\service.conf
C:\Users\%userprofile%\AppData\Local\Temp\gcapi.dll
Installing AnyDesk also results in the creation of a folder in the “%ProgramData%” directory to host the configuration files initially in the “%AppData%” directory. This folder is:
C:\ProgramData\AnyDesk\
DNS requests
One of the best opportunities for detection is monitoring domain name system (DNS) requests for the anydesk.com domain. In our tests, DNS resolutions to the following domains were observed:
boot.net.anydesk.com
relay-8bd65c3e.net.anydesk.com
To increase the opportunities for early detection, we recommend monitoring or block DNS requests that aim to resolve the *.anydesk.com domain if possible.
Also Read: What is honeypotting?