Posted July 6, 2023
Observability tools are a must for many of us in the software development industry to efficiently debug infras...
Knowing how RMM software and professional services automation tools works helps businesses understand why it is so powerful. Most solutions manage and secure devices using a structured process.
Installation of Delivery Agents
Every endpoint—Windows, macOS, Linux, or server—has an agent installed. The agency communicates with the central RMM platform and gathers data.
Constant Observation
The agency keeps an eye on metrics like CPU usage.
• Memory load
• Disk space
• Network connectivity
• Status of patches
• Security alarms
The RMM software detects an alarm as soon as something deviates from usual parameters.
Automated Alarms and Issue Detection
Also Read: How to Check Python Version?
There are various types of RMM tools with PSA software, each designed to meet certain IT management requirements. Businesses may choose the best option for their remote monitoring and support needs by being aware of these variations.
These cloud-based RMM systems offer remote access, automation, and security monitoring without requiring on-premises infrastructure.
• On-Premises RMM: Local servers that provide complete control over data and security are frequently preferred by businesses with stringent compliance requirements.
Designed for managed service providers, MSP-focused RMM enables them to manage multiple clients' IT environments from a centralized interface.
Designed for larger enterprises, Enterprise RMM offers advanced automation, patch management, and integration with pre-existing IT systems.
Depending on the size of the business, security requirements, and IT management objectives, each form of RMM software offers distinct advantages.
Also Read: What is a virtual server?
AnyDesk
AnyDesk is a remote desktop application that enables quick, secure connections across a range of devices. The software is widely used by businesses for legitimate purposes such as support, file transfer and real-time collaboration. However, threat actors frequently exploit it to gain unauthorized access to personal or financial data by tricking victims into installing the software.
In December 2024, two separate campaigns documented by security vendors illustrated how threat actors continue to leverage AnyDesk for illicit activities. In the first campaign, an attacker posed as a known client during a Microsoft Teams call, convincing the victim to install AnyDesk, which facilitated the deployment of DarkGate malware. In the second campaign, threat actors capitalized on the previously patched CVE-2023-48788 vulnerability in a FortiClient endpoint management system (EMS) for initial access. After using a ScreenConnect executable file to gain remote access, they installed AnyDesk as a means of securing persistence on the compromised system. Furthermore, the Computer Emergency Response Team of Ukraine (CERT-UA) issued an alert Jan. 17, 2025, about ongoing fraudulent attempts by unidentified threat actors to impersonate the agency through AnyDesk connection requests.
The underground market is rife with offers from initial access brokers (IABs) of unauthorized network access via AnyDesk and other RMM tools plus PSA software. For instance, in December 2024, an actor known as Pirat-Networks offered AnyDesk account credentials with local domain administrator privileges to a U.S. vehicle tire vendor. Additionally, AnyDesk featured in ransomware activity by the Mad Liberator, Medusa, Rhysida and Cactus ransomware gangs.
Artifacts observed
Running the installer creates several configuration files in the “%AppData%” directory and a dynamic-link library (DLL) file in the “%temp%” folder.
C:\Users\%userprofile%\AppData\Roaming\AnyDesk\user.conf
C:\Users\%userprofile%\AppData\Roaming\AnyDesk\system.conf
C:\Users\%userprofile%\AppData\Roaming\AnyDesk\service.conf
C:\Users\%userprofile%\AppData\Local\Temp\gcapi.dll
Installing AnyDesk also results in the creation of a folder in the “%ProgramData%” directory to host the configuration files initially in the “%AppData%” directory. This folder is:
C:\ProgramData\AnyDesk\
DNS requests
One of the best opportunities for detection is monitoring domain name system (DNS) requests for the anydesk.com domain. In our tests, DNS resolutions to the following domains were observed:
boot.net.anydesk.com
relay-8bd65c3e.net.anydesk.com
To increase the opportunities for early detection, we recommend monitoring or block DNS requests that aim to resolve the *.anydesk.com domain if possible.
Also Read: What is honeypotting?
Choosing the best RMM tools and professional services automation software for your company requires considering several important factors. Assess your specific needs and objectives first. Determine the range of devices and systems you need to manage and the essential features that are needed. Seek features that complement your IT management objectives, such as real-time monitoring, automated maintenance, and comprehensive reporting. Additionally important are scalability and flexibility, which guarantee that the solution can expand with your company.
An essential step in the selection process is vendor comparison. Examine several RMM vendors according to their reputation, customer service, and price structures. To understand how the solutions have performed in real-world scenarios, look at case studies and testimonials. Furthermore, carrying out a proof of concept or pilot test might offer important insights into how effective the solution is in your environment. In the end, selecting the appropriate RMM solution will aid in improving your IT management skills and establishing a more robust and effective IT infrastructure.
Also Read: What is honeypotting?
Remote monitoring and management and PSA tools have emerged as a key component in contemporary IT for guaranteeing operational integrity and effectiveness. IT professionals can now actively oversee and manage IT infrastructures remotely thanks to this technology, which combines critical tasks like monitoring, management, and issue resolution into a cohesive strategy.
The importance of remote monitoring and management solutions has increased recently, as remote work practices require reliable systems that provide security and uptime. We will uncover the foundations of remote monitoring and management, identify the challenges it presents, and highlight how solutions like Gorelo are revolutionizing IT management through this investigation.
Organizations trying to navigate the complexity of today's digital environment must have a solid understanding of remote monitoring and management. Businesses are positioned to thrive in the face of competition as it unleashes increased operational efficiency and strengthens resilience.