A white label chat app is an app that is crafted and designed in a way that organizations can easily rebrand and add their own features to it. It enables consistent and efficient interaction with customers or other employees. It provides customization, security, and reliability options. These apps also support other forms of communication, which makes it a multichannel option. These are highly flexible and inexpensive. This makes them suited for organizations who want to improve their interactive systems.
Some of the top features that developers must include in their chat app development are,
The need for a customer messaging platform differs for each business module, scale, and purpose of the app. Your business will need a custom solution if,
– You need to customize your messaging features
– Build a white-label chat app
– Host your app on your own cloud/ premise
– Need complete ownership of your app security and infrastructure
Most white-label providers like MirrorFly and Apphitect offer high-end, secure, and privacy-centric enterprise solutions. Some common security features are end-to-end encryption, HIPAA compatibility, and signal protocol.
Custom security features include LDAP/SSO, multi-factor authentication, biometrics and audit logs.
Here are the most notable features of VoIP.
1. Anonymous call rejection
2. Advanced call management
3. Automatic service failover
4. Auto attendant
5. Auto dialers
6. Automatic call distribution
7. Business text messaging
8. Call forwarding and routing
9. Call recording and call waiting
10. Customizable caller ID