July 13, 2021 6:09 AM EDT
Outbound calls are phone calls made by one person to another person. For example, Jane could phone her bank. Outbound calling is a term used in the business world to describe the practise of phoning clients or other firms to pitch a sale, take a survey, check information, and so on.
An outbound call center software is a call center software that is set up solely for the purpose of making outgoing calls.