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Can chat history be Tracked or Stored for Future Reference?

  • Webkul Software
    • 63 posts
    November 4, 2025 4:03 AM EST

    Yes, Magento 2 live chat maintains a complete chat history for both admin and customer reference. This allows store owners to analyze past conversations, identify repeated queries, and train agents for better responses. Customers can also revisit chat records for order details or resolutions. Storing chat logs enhances transparency, ensuring smoother communication and improved customer service quality in Magento 2 live chat systems.

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