End users play a critical role in user acceptance testing (UAT), as they’re the ones who will interact with the product in real-world scenarios. Their involvement ensures that the software meets actual business needs, not just technical requirements. In many cases, the success of UAT hinges on how actively and accurately end users engage with the system during testing.

To make their feedback valuable, it’s essential to provide clear testing scenarios, offer guidance on what to look for, and create an easy way for users to document issues or suggestions. Structured feedback forms or brief training sessions before UAT begins can also help. How much access and input do you typically give your end users during UAT? What’s worked best for your team?