Improving patient safety is key to reducing clinical negligence claims within the NHS. Most claims arise not from malicious intent but from system errors, communication gaps, or preventable mistakes. By focusing on safer practices and better training, the NHS can protect both patients and healthcare professionals.

1. Strengthen Communication and Teamwork
One of the most common causes of clinical errors is poor communication — between healthcare staff, or between staff and patients. To improve this, the NHS can invest in communication training for all clinical teams. Using standardised handover tools like SBAR (Situation, Background, Assessment, Recommendation) can help ensure that important patient information is shared clearly and effectively. Patients should also be encouraged to ask questions and be involved in decisions about their care.

2. Learn from Mistakes – Not Hide Them
A culture of openness, where staff feel safe to report errors without fear of punishment, is essential. The NHS already uses the Duty of Candour policy, but this should be reinforced with ongoing education and support. When incidents occur, thorough investigations should be carried out to understand why they happened, followed by system-wide learning to prevent recurrence.

3. Improve Staff Training and Support
Well-trained staff are less likely to make errors. The NHS should ensure regular clinical training and simulations, especially for high-risk scenarios like surgery, childbirth, and emergency care. In addition, overworked or stressed staff are more likely to make mistakes, so supporting staff wellbeing and appropriate staffing levels is crucial for maintaining safe care.

4. Use Technology to Reduce Human Error
Modern technology can play a big role in preventing mistakes. Electronic prescribing reduces medication errors. Digital patient records ensure accurate and updated information is available across departments. AI-powered systems can even help detect early warning signs of complications. The NHS should continue to invest in safe, user-friendly technology that supports clinical decisions.

5. Listen to Patient Feedback
Patients often spot issues before staff do. Encouraging patients and families to share their experiences can help identify safety concerns early. Creating easy, non-judgmental ways for patients to speak up can improve care and reduce the risk of harm.

In summary, reducing clinical negligence claims is not about blaming individuals — it’s about improving systems, communication, training, and listening. A safer NHS benefits everyone: fewer mistakes, better care, and greater public trust.

To know more visit: https://www.thefirs.org.uk/