As IT demands grow, many businesses are rethinking how they approach tech support. Proactive IT support focuses on prevention—monitoring systems, running updates, and fixing potential issues before they cause disruptions. It can reduce downtime, improve security, and lead to long-term savings. However, it often requires higher upfront investment and continuous monitoring tools.

Reactive IT support, on the other hand, is more traditional. It addresses problems as they arise, which can be cost-effective in the short term but risky in the long run if issues go unnoticed until they cause serious damage.

The ideal approach might be a hybrid—using proactive methods for critical systems while keeping reactive support for less essential operations. What approach has worked best for your business or team?