How to create high-quality customer service in an online store?

I know how difficult it's to find the time to give a quick and informative response to clients but how important it's for the reputation of any business. The faster you respond to the customer's request, the more likely you are to get a good response about your products or services on various portals from Internet users. I found an interesting solution to improve customer service, here https://www.wales247.co.uk/automated-customer-service-main-features-and-viable-solutions-for-automation you can read in more detail about what experts in reputation management and customer relationship think about automating customer service for businesses in different fields. This should help you solve the problem of communicating with customers for your online store as it did for me.