The QuickBooks Error 6189,77 has been reported to occur while accessing or creating a company file. The company file cannot be retrieved in a timely manner, resulting in a runtime error. There are numerous causes of this error, including a corrupt business file, multiple workstations using the same file simultaneously in single-user mode, etc. Similar types of errors include Error 6189, Error 6189 82, Error 6189 1005, Error 6189 85, etc. In this article, we’ll look at various causes of this error and troubleshooting methods to resolve it.
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QuickBooks Error Code 6189, 77 occurs when you try to open a company file that is already being used by another user in a single-user mode or when there are issues with the company file. Here are some steps you can take to resolve this error:
Verify single-user mode: Make sure that the company file is not being accessed by any other user or application. Ensure that all users are logged out of QuickBooks on all computers.
Restart the server and all workstations: Restarting the server and all computers that have access to the company file can resolve temporary issues and release any locked resources.
Use the QuickBooks File Doctor: Download and run the QuickBooks File Doctor tool provided by Intuit. It can help diagnose and repair issues with the company file. Follow the instructions on the tool to scan and fix any detected errors.
Check file access permissions: Ensure that the user account you are using to open QuickBooks has the necessary file access permissions to the company file and its folder. Grant appropriate permissions to the user account if needed.
Move the company file: If the company file is located on a network drive or external storage device, try moving it to the local hard drive of the server or computer where QuickBooks is installed. Accessing the company file from a local drive can help resolve file access issues.
Rename the .TLG and .ND files: Locate the company file folder and look for files with the same name as the company file but with extensions .TLG and .ND (e.g., YourCompanyFile.qbw.tlg and YourCompanyFile.qbw.nd). Rename these files by adding ".old" at the end of their names (e.g., YourCompanyFile.qbw.tlg.old and YourCompanyFile.qbw.nd.old). This helps QuickBooks recreate the files when you open the company file again.
Restore a backup: If you have a recent backup of the company file, restore it and try opening the restored file. This can help if the current company file is damaged or corrupted.
Update QuickBooks: Make sure you are using the latest version of QuickBooks. Go to the Help menu and select "Update QuickBooks Desktop" to download and install any available updates.
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