When you want to cancel a flight due to any personal unforeseen circumstances, you should always be aware of the Caribbean Airlines cancellation policy, In such cases, there are certain conditions to consider. These are mentioned below
If you purchased your ticket from the Caribbean Airlines website, you can send an email to Caribbean Airlines to request the cancellation of your ticket.
If you purchased your ticket by phone from the customer service department, you will need to contact the airport counter.
If your ticket was purchased through a travel agency, you will need to contact your travel agency. The travel agency will coordinate with the refund department to process the refund.
Refunds will be made to the original payer used to purchase the ticket. If you use a credit card, it will be refunded to your credit card, and if you use cash, a check will be issued for the refund amount.
It will take 7-20 business days to process the refund from the date you receive your request.
If the airline cancels the flight, no penalty will be charged, but processing charges may apply as the process is processed.
Source: Caribbean Airlines Cancellation