New Genesys PC-CIC-Core Test Answers | Exam PC-CIC-Core Bootcam

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  Genesys PureConnect: CIC Core Certification Sample Questions (Q44-Q49):

  NEW QUESTION # 44
  You have a group of remote agents who all require the same set of user permissions within IC.
  In the image below, what is the recommended container for configuring user rights for the remote agents.
  

  • A. Lines
  • B. Skills
  • C. Default User
  • D. Schedules
  • E. Groups
  • F. User
  • G. Workgroups
  • H. Roles
  • I. System Parameters
  • J. Users

  Answer: C

  
  

  NEW QUESTION # 45
  Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.
  What Interaction Administrator tool is designed for quickly creating the managed IP stations?

  • A. Use the import wizard in the Stations container to import the phones from a .csv list.
  • B. Manually create all of the phones in the Stations container.
  • C. Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.
  • D. Manually create each phone in the Managed IP Phones container.

  Answer: C

  
  

  NEW QUESTION # 46
  If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?
  

  • A. An agent could receive up to 2 chats at once.
  • B. An agent could receive up to 3 chats at once.
  • C. The system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.
  • D. This is a misconfiguration of ACD calculations, and would result in no chats being distributed.

  Answer: A

  
  

  NEW QUESTION # 47
  You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.
  How would you assign the business hours to the default schedule?

  • A. Select the Daily schedule tab and configure the hours there.
  • B. Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.
  • C. Select the Weekday schedule tab and configure the hours there.
  • D. You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.

  Answer: D

  
  

  NEW QUESTION # 48
  You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
  What utility allows you to change the initial prompt?

  • A. System Manager
  • B. Interaction Attendant
  • C. Interaction Center Business Manager
  • D. Interaction Administrator

  Answer: B

  
  

  NEW QUESTION # 49
  ......

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