Quality Assurance Metrics and KPIs for QA Consultants

• Posted by Riley Claire September 15, 2023 Filed in Technology #Software quality assurance  #QA Consultants  #QA Consulting  171 views
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  The effectiveness and value of any software product or application is measured through certain quality-centric methods. Software testing metrics and Key Performance Indicators (KPIs) are two of the most popular methods used in tracking and measuring quality assurance activities. Hence, the QA team needs to be well-acquainted with these specific methods. In this article, you will get to know the tactical importance of Quality Assurance (QA) metrics and KPIs from a QA perspective.
  
  

  The strategic relevance of software testing metrics and Key Performance Indicators (KPIs):
  
  

  Quality Assurance (QA) metrics is a specific methodology that ascertains the various activities performed by testers by tracking and monitoring those activities through the tactical use of data.
  
  

  Key Performance Indicators (KPIs) are used by the software development and testing team so that the training effectiveness can be determined and also the cost and time required for completing the testing process are also taken into consideration. Properly defined metrics and KPIs will help a QA consultant to evolve.  

   

  

   

  Following are the QA metrics for QA consultants:
  
  

  1. Fixing testing-related issues: Metrics can be quantified and tracked by several process metrics to know how thoroughly and quickly can teams solve issues. The date on which the bug was opened should be taken into consideration and the specific time and data on which this specific bug was resolved and passed on to the QA team should be examined.
  
  

  The metric is extended to include the time taken from identifying the bug until it has been deployed for production. This will also help in knowing the amount of time users need to wait for a fix.
  
  

  2. Defect distribution: It is the count of defects in a particular area of functionality or sprint. A better view is provided by this metric and the overall quality of coding is highlighted in different features and different teams. Metrics for defect distribution include the number or percentage of defects distributed by the testing team, module, priority and so on.
  
  
  

  3. Test documentation quality: The production of artifacts done during or before the testing of software is recorded in test documentation. The testing team can predict resource tracking, test coverage, testing requirements, execution and production progress.
  
  

  Describing and documenting test designs, test strategies and test results that are derived from testing activities are included in QA services. A QA consultant should be able to clearly understand the test documentation.
  
  

  The following are the KPIs for QA consultants:
  

  1. Defect density: The performance of the development team and the software's quality is properly assessed by defect density. For example, defect density helps in ascertaining a specific release date (though it cannot be taken as a final date) for a software application. A QA consultant must be able to use this metric tactically and productively.
  
  

  2. The effectiveness of a test case: Software testing effectiveness is measured across different test phases through the test case efficiency method. Multiple standards need to be fulfilled for a software test case to be efficient and effective. Defects should be identified properly by the test case, accurate test data needs to be provided and the results should be understandable and clear.   
  
  

  3. Defect resolution time: The time taken by the testing team to uncover existing software issues is tracked by this metric. Next, it ascertains the time taken by the team to resolve those software issues.
  
  

  Defect resolution time is monitored to assess the team's efforts in fixing software defects. If this KPI is at a low end then critical defects in the application can be identified and patched faster.  
  
  

  Conclusion: If you are looking forward to implementing QA testing for your software development project, then do get connected with a globally acclaimed software testing services company that will provide you specific and insightful QA testing solutions that are precisely in line with your project specific requirements along with professional support.