Instead of relying on manually labeled data, ChatGPT considers a neural network architecture and unsupervised learning to create responses. Also, it has a multi-layer transformer network, a kind of deep learning architecture that seamlessly processes the natural language.
This conversational AI chatbot accepts input, processes it through internal knowledge, and comes with a responsive answer to the same. Its ability to learn the flow of conversation proves beneficial for customer service, where consumers or users can have the answers to a wide range of questions.
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https://www.techugo.com/blog/chatgpt-a-conversational-ai-powered-chatbot-may-replace-google-search/